- Link a Telegram group to their organization profile
- Collect reviews by posting a touchpoint link (
/collectin the group) - Receive notifications when new reviews are published
Components
| Component | Role |
|---|---|
| EthioReview dashboard | Generate link codes, view connection status |
| Backend API | organizations/{id}/telegram/*, integrations/telegram/* |
| Telegram bridge | packages/telegram-bots — bot commands, review relay |
Bot commands
| Command | Who | Action |
|---|---|---|
/start | Anyone | Help; auto-connect via deep link |
/connect <code> | Group member | Link group using dashboard code |
/collect | Group admin | Post customer review collection link |